Frequently Asked Questions
Find helpful answers about computer repairs, IT services, repair tracking, hosting, payments, warranties and customer support. Explore our frequently asked questions or visit the Support Centre for assistance.
How Can We Help You?
Browse our frequently asked questions by category and select a question to view its answer.
Computer Repairs
Questions about booking repairs, diagnostics and technical assistance.
How do I book a computer repair?
You can submit a repair request using our online repair booking form. Provide your contact details, device information and a description of the issue.
What devices can MKTECHSUPPORT repair?
We assist with a range of computer and IT equipment, including desktops, laptops and related hardware. Repair availability depends on the device and reported issue.
Will I receive a quotation before repairs?
Where chargeable repair work is required, we will explain the applicable costs and seek the necessary approval before proceeding.
How long does a repair take?
Repair times depend on the reported fault, diagnostic findings, parts availability and the work required. We will provide updates when information becomes available.
Repair Tracking
Information about checking the progress of an existing repair.
How can I track my repair?
Visit our Repair Tracking page and enter the details requested by the tracking form to check available repair updates.
What if I cannot find my repair?
Check that the information entered is correct. If you still cannot locate your repair, contact our support team.
Will my repair status be updated?
Repair tracking information is updated as the repair progresses and relevant status changes are recorded.
IT Services
Answers about our technical services and business IT support.
What IT services does MKTECHSUPPORT offer?
Our services may include computer support, hardware assistance, troubleshooting, website-related services and other technology solutions listed on our website.
Do you support businesses?
Yes. Businesses can contact us to discuss their IT support and technology requirements. Service availability depends on the scope of the requested work.
How do I request an IT service?
Browse our Services page or contact MKTECHSUPPORT with details of the assistance you require.
Hosting & Domains
Common questions about website hosting, domains and online services.
Does MKTECHSUPPORT provide hosting?
Hosting and related website services may be available through MKTECHSUPPORT. Contact us to confirm current packages, features and pricing.
Can you assist with domain names?
We may assist with domain-related services, including registration, management and technical enquiries, subject to availability.
Can I cancel a hosting service?
Cancellation arrangements depend on the applicable hosting agreement and relevant consumer protection laws.
Payments & Billing
Payment methods, invoices and transaction-related questions.
Which payment methods are accepted?
Available payment methods depend on the transaction. MKTECHSUPPORT will confirm the supported options at checkout or through an authorised invoice.
Can I request an invoice?
Yes. Contact MKTECHSUPPORT if you require assistance with an invoice or payment record.
What should I do if my payment fails?
Check your payment details and banking records. If you are unsure whether the transaction succeeded, contact support before attempting another payment.
Warranties & Returns
Information about workmanship, product warranties and returns.
Do repairs include a warranty?
Eligible repair workmanship may be covered by our complimentary three-month workmanship warranty. Applicable statutory consumer rights remain unaffected.
Are products covered by a warranty?
Products may be covered by statutory consumer protections and applicable manufacturer or supplier warranties.
How do I request a product return?
Contact MKTECHSUPPORT with your order details and the reason for the return. Our Returns & RMA Policy explains the relevant procedures and rights.
Contact & Customer Support
How to contact our team and request further assistance.
How do I contact MKTECHSUPPORT?
You can use the Contact page or email info@mktechsupport.co.za with your enquiry.
Can I get help with an existing booking?
Yes. Contact us with your repair reference and a description of the assistance you need.
Where can I find your policies?
Visit our Legal Centre for information about terms, warranties, privacy, returns, payments and refunds.
Still Have Questions?
Can't find the answer you're looking for? Visit the MKTECHSUPPORT Support Centre for technical assistance, computer repairs, IT services, hosting, billing and general support enquiries.
Prefer our general contact page? Contact MKTECHSUPPORT
MKTECHSUPPORT — YOUR TRUSTED TECH PARTNER
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