1. Introduction
This Payment Policy explains how MKTECHSUPPORT handles payments for products, repairs, technical services, hosting and related business transactions.
The payment methods and terms available for a transaction may depend on the product or service being purchased.
This policy should be read together with our Terms & Conditions and Refunds & Cancellations Policy.
2. Currency
MKTECHSUPPORT generally displays prices and issues quotations in South African Rand (ZAR).
Where another currency is supported, it will be clearly indicated before the transaction is completed.
Currency conversion rates or international payment charges may be determined by the customer's bank or payment provider.
3. Accepted Payment Methods
Available payment methods may include supported online payment gateways, electronic bank transfers or other payment arrangements expressly offered by MKTECHSUPPORT.
MKTECHSUPPORT intends to support payment providers such as Paystack and PayPal where these services are enabled and available for the relevant transaction.
Only payment methods presented at checkout or confirmed through an authorised invoice or communication should be considered available.
Customers should not assume that every payment method is supported for every product or service.
4. Online Payment Processing
Online payments may be processed through independent payment service providers.
These providers may apply security checks, identity verification, fraud screening and other transaction controls.
Customers may be redirected to a secure payment page or presented with a supported payment interface.
Payment processing is subject to the applicable provider's terms and the requirements of the transaction.
5. Payment Security
MKTECHSUPPORT aims to use appropriate security measures for its website and payment integrations.
Where an independent payment provider processes card information, that provider is responsible for its own payment-processing security controls.
Customers should verify that they are using the correct website and authorised payment process.
Never send card security codes, banking passwords or one-time passwords through ordinary email or contact forms.
6. Payment Confirmation
A payment may require verification before an order or service request is marked as paid.
A payment screen, transaction reference or bank notification does not necessarily confirm that funds have been successfully received and verified.
MKTECHSUPPORT may confirm the transaction through its payment provider or financial institution.
Customers should retain their payment references and transaction confirmations.
7. Electronic Bank Transfers
Where electronic bank transfer is offered, customers must use the payment details supplied through an authorised MKTECHSUPPORT communication.
Customers should verify banking details independently if they receive unexpected requests to change payment information.
Bank transfers may require clearance and verification before the transaction can proceed.
Payment references should match the relevant invoice or instructions where requested.
8. Quotations, Invoices and Receipts
MKTECHSUPPORT may issue quotations, invoices or receipts for products and services supplied.
Customers should review the transaction details and report any apparent errors promptly.
Any applicable taxes, charges or payment terms will be disclosed in accordance with applicable law.
Customers may contact MKTECHSUPPORT if they require assistance with an invoice or payment record.
9. Repair and Technical Service Payments
Repair and technical service charges may include diagnostics, labour, replacement parts and other authorised services.
Chargeable work will be subject to the applicable quotation and customer approval requirements.
Payment arrangements will be communicated before or during the relevant service process.
Read our Repair Terms & Conditions for additional details.
10. Product Purchase Payments
Product orders may require successful payment verification before dispatch or fulfilment.
Availability and order acceptance remain subject to the applicable sales terms and consumer protection requirements.
If an order cannot be fulfilled, MKTECHSUPPORT will communicate the available options and process any refund due under applicable law.
11. Hosting and Recurring Service Payments
Hosting, domain management and other subscription services may involve recurring billing.
The billing period, renewal terms, service charges and applicable cancellation conditions will depend on the service agreement.
Customers should review the applicable renewal and payment requirements before subscribing.
Any automatic renewal or recurring payment arrangement will be subject to the necessary authorisation and applicable law.
12. Failed or Declined Payments
A payment may fail or be declined because of insufficient funds, incorrect details, security checks, transaction limits or provider errors.
If a payment is unsuccessful, the customer may be asked to retry or use another available method.
Customers should check their banking records before retrying if they are unsure whether funds were deducted.
MKTECHSUPPORT may assist with investigating a transaction using the relevant payment reference.
13. Duplicate or Incorrect Payments
Customers who believe they have been charged more than once or have paid an incorrect amount should contact MKTECHSUPPORT promptly.
We will investigate the transaction and arrange an appropriate correction or refund where due.
Supporting payment references and transaction details may be requested to assist the investigation.
14. Refunds
Refund eligibility depends on the transaction, reason for the request and applicable law.
Where a refund is legally required, MKTECHSUPPORT will process it according to the applicable statutory requirements.
Refunds may be processed through the original payment method or another appropriate arrangement where lawful.
For more information, read our Refunds & Cancellations Policy.
15. Payment Disputes and Chargebacks
Customers who identify an unauthorised or disputed transaction should contact their payment provider or bank as appropriate.
Customers may also contact MKTECHSUPPORT so we can investigate the matter.
Chargeback procedures are subject to the relevant payment provider's rules and applicable law.
MKTECHSUPPORT will cooperate with legitimate payment dispute processes.
16. Fraud Prevention
MKTECHSUPPORT may perform reasonable verification checks to protect customers and the business against fraudulent transactions.
Suspicious transactions may require additional verification or appropriate investigation.
Any processing of personal information for fraud prevention will be subject to applicable data protection law.
17. Payment Information and Privacy
Personal information associated with payments may be processed to complete transactions, issue invoices, maintain records and investigate payment-related enquiries.
MKTECHSUPPORT will handle personal information according to applicable requirements, including POPIA.
Independent payment providers may also process transaction information according to their own privacy policies.
Read our Privacy Policy.
18. Consumer Protection
This Payment Policy operates subject to applicable South African consumer protection legislation.
Nothing in this policy removes a customer's statutory right to a refund, cancellation or other applicable remedy.
Any payment-related charges or conditions will be applied only where lawful and appropriately disclosed.
19. Policy Updates
MKTECHSUPPORT may update this Payment Policy to reflect changes in payment methods, service providers, business procedures or applicable law.
Updates will not retrospectively remove statutory rights or existing binding commitments.
The effective date and version displayed on this page identify the published policy.
20. Contact Information
For payment, invoice or transaction-related enquiries, contact:
MKTECHSUPPORT
Email: info@mktechsupport.co.za
Website: https://mktechsupport.co.za/
Contact page: Contact MKTECHSUPPORT