Cookie Policy

1. Introduction

This Cookie Policy explains how MKTECHSUPPORT uses or may use cookies and similar technologies when visitors access our website.

Cookies can help websites maintain secure sessions, remember settings, support essential functions and, where enabled, measure website use.

This policy should be read together with our Privacy Policy.

2. What Are Cookies?

Cookies are small pieces of information that a website may store in a visitor's browser or device.

When the visitor returns to the website or navigates between pages, the browser may send relevant cookies back to the website.

Cookies can support functions such as login sessions, security checks and remembering user preferences.

Other browser technologies, such as local storage, may perform similar functions.

3. Categories of Cookies

Depending on the features currently enabled, the MKTECHSUPPORT website may use the following categories of cookies.

3.1 Essential Cookies

Essential cookies support core website functionality, security and reliable operation.

They may be necessary for secure customer sessions, form protection and other essential services.

3.2 Functional Cookies

Functional cookies may remember preferences such as display settings or other user choices.

These cookies may improve convenience when using supported website features.

3.3 Analytics Cookies

If analytics services are enabled, cookies or similar technologies may be used to understand website traffic and visitor interactions.

Analytics information may help us identify technical problems and improve website performance.

3.4 Third-Party Cookies

Some integrated services may set their own cookies when a visitor uses a particular feature.

Examples may include payment processing, embedded content or other external services.

4. Essential Website Cookies

MKTECHSUPPORT may use essential cookies to maintain secure website functionality.

Depending on the website configuration, these may support:

• Secure user sessions.
• Customer account authentication.
• Form security and request verification.
• Website security and abuse prevention.
• Other core functions required to deliver requested services.

Disabling essential cookies may prevent some website features from functioning correctly.

5. Customer Portal Sessions

When customer account features are available, session cookies may be used to maintain authenticated access.

These cookies help the website recognise an active session and support secure navigation between protected pages.

Session information should be protected using appropriate security controls.

Customers should sign out after using shared or public computers.

6. Forms and Security

Cookies or session technologies may support security checks when visitors submit forms.

This may include repair bookings, contact enquiries, account actions and other website requests.

Security technologies may help reduce unauthorised requests, automated abuse and fraudulent activity.

7. Website Analytics

MKTECHSUPPORT may introduce or use website analytics tools to understand how visitors interact with the website.

Where enabled, analytics may collect information such as pages visited, approximate visit duration, device characteristics and general usage patterns.

Analytics tools that require consent will be managed according to applicable legal requirements.

The use of a particular analytics provider will depend on the services actually configured on the website.

8. Payment Service Cookies

When online payment functionality is available, third-party payment providers may use cookies or related technologies.

These technologies may support payment security, fraud prevention and transaction processing.

MKTECHSUPPORT may integrate supported payment providers, including Paystack or PayPal where enabled.

The applicable payment provider may have its own cookie and privacy policies.

For more information, read our Payment Policy.

9. Third-Party Services

Our website may contain links or integrations with external services.

When visitors interact with those services, the relevant third party may process information according to its own policies.

MKTECHSUPPORT does not control every cookie used on independently operated third-party websites.

10. Cookie Duration

Cookies may remain on a device for different periods.

10.1 Session Cookies

Session cookies generally expire when the relevant browser session ends, subject to browser behaviour.

10.2 Persistent Cookies

Persistent cookies may remain on a device for a defined period or until deleted.

Actual expiry periods depend on the cookie and the relevant website or third-party configuration.

11. Managing Cookies

Most web browsers allow users to view, block or delete cookies.

Cookie controls are usually available in the browser's privacy or security settings.

Users may choose to clear stored cookies or prevent certain cookies from being saved.

Blocking essential cookies may affect login sessions, forms and other website functionality.

12. Cookie Consent and Preferences

Where consent is required for a particular cookie or related processing activity, MKTECHSUPPORT will seek and manage that consent in accordance with applicable law.

Non-essential technologies should not be activated before obtaining consent where consent is legally required.

Where a cookie preference tool is implemented, users will be able to manage the choices supported by that tool.

This policy does not imply that a cookie preference dashboard is currently available.

13. Cookies and Personal Information

Some cookies or related identifiers may be associated with personal information.

Where personal information is processed, MKTECHSUPPORT will apply relevant data protection requirements, including POPIA.

Our Privacy Policy explains our broader approach to personal information.

14. Changes to This Cookie Policy

MKTECHSUPPORT may update this Cookie Policy when website technologies, integrations or legal requirements change.

Where appropriate, the policy will be updated to reflect material changes to the cookies or technologies used.

The effective date and version displayed on this page identify the published policy.

15. Contact Information

For questions about cookies, website privacy or related technologies, contact:

MKTECHSUPPORT

Email: info@mktechsupport.co.za

Website: https://mktechsupport.co.za/

Contact page: Contact MKTECHSUPPORT