1. Introduction
Welcome to MKTECHSUPPORT ("we", "us" or "our"). We respect your privacy and are committed to handling personal information responsibly.
This Privacy Policy explains how personal information is collected, used, shared, retained and protected when you interact with our website, products and services.
This includes online purchases, computer repairs, technical support, website hosting, domain-related services, customer accounts, deliveries and warranty claims.
We aim to process personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act, 2013 (POPIA).
2. Information We Collect
Depending on your interactions with us, we may collect the following categories of personal information:
- Identity and contact information: name, surname, email address, telephone number and contact preferences.
- Account information: login identifiers, encrypted or hashed passwords, account preferences and account activity.
- Order information: products purchased, invoices, order references, billing addresses and delivery addresses.
- Payment information: transaction references, payment status, payment method and payment-related records received from payment providers.
- Repair information: device details, reported faults, diagnostic findings, repair history, serial numbers and warranty records.
- Support information: enquiries, support tickets, correspondence and service requests.
- Technical information: IP address, browser type, device information, security logs and website usage information.
- Delivery information: recipient details, delivery location, courier references and shipment status.
We aim to collect only information that is reasonably necessary for the relevant business purpose.
3. How We Collect Information
Personal information may be collected when you:
- Create or update a customer account.
- Purchase products through our website.
- Book a computer or device repair.
- Submit a warranty or RMA request.
- Request a quotation or technical support.
- Contact us through forms, email or telephone.
- Make a payment through an integrated provider.
- Subscribe to communications where offered.
- Browse or interact with our website.
We may also receive relevant transaction, delivery or warranty information from payment processors, suppliers, manufacturers and couriers involved in fulfilling your request.
4. How We Use Personal Information
We may process personal information for the following purposes:
- Processing and fulfilling orders.
- Arranging product deliveries and collections.
- Providing diagnostics, repairs and support.
- Managing supplier and manufacturer warranty claims.
- Processing payments, refunds and invoices.
- Managing customer accounts and service records.
- Responding to enquiries and support tickets.
- Detecting fraud and protecting website security.
- Meeting legal, tax and accounting obligations.
- Improving our services and customer experience.
- Sending marketing communications where permitted by applicable law.
5. Lawful Processing
We process personal information where permitted under applicable law. Depending on the circumstances, this may include:
- Processing necessary to perform an agreement with a customer.
- Compliance with a legal obligation.
- Processing necessary to pursue a legitimate interest recognised by applicable law.
- Processing based on consent, where consent is required.
Where processing depends on consent, you may withdraw that consent subject to applicable legal requirements.
6. Online Payments
MKTECHSUPPORT intends to offer online payment methods through third-party payment service providers, including PayPal and Paystack.
When you select a supported payment method, payment-related information may be processed by the relevant provider according to its own privacy and security practices.
MKTECHSUPPORT may receive transaction identifiers, payment status, amounts, customer references and other information necessary to reconcile payments, fulfil orders and manage refunds.
We do not require customers to provide their banking passwords or card PINs. Customers should enter sensitive payment credentials only through the authorised payment provider's secure interface.
The payment methods actually available will be displayed during checkout.
7. Suppliers and Product Warranties
MKTECHSUPPORT may source products from third-party suppliers and manufacturers.
When a customer purchases a product from MKTECHSUPPORT and submits a warranty claim, relevant information may need to be shared with the supplier or manufacturer.
This may include:
- Product model and serial number.
- Purchase date and proof of purchase.
- Description of the reported fault.
- Diagnostic findings and supporting images.
- Warranty claim or RMA reference.
- Customer contact or delivery details where necessary to resolve the claim.
Information will be shared only to the extent reasonably necessary to administer the relevant warranty or fulfil related obligations.
8. Repairs and Device Data
Devices submitted for diagnostics or repair may contain personal files, photographs, emails, business information and other confidential data.
Our technicians should access customer data only where reasonably necessary for authorised diagnostics, repair, testing or recovery work.
Customers are encouraged to back up important data before submitting a device and to remove information not required for the service.
Where access credentials are necessary, customers should use a temporary credential where practical and change it after the service.
Repair work may involve unavoidable risks to data, particularly where storage devices are defective. The applicable repair terms explain the service process and responsibilities.
We do not intentionally inspect, copy or disclose private customer content unrelated to the authorised service, except where required or permitted by law.
9. Shipping and Delivery Information
To fulfil physical product orders, we may share necessary delivery information with couriers, logistics partners and fulfilment providers.
This may include the recipient's name, contact number, delivery address, order reference and shipment instructions.
Delivery partners may process this information to arrange, transport and track shipments.
11. International Data Transfers
Some payment, hosting, communication or technology providers may process information outside South Africa.
Where cross-border transfers occur, we will seek to comply with applicable requirements, including section 72 of POPIA where relevant.
12. Information Security
We aim to maintain reasonable technical and organisational safeguards appropriate to the personal information we process.
These may include access controls, secure authentication, encrypted connections, software maintenance, backups and security monitoring.
No internet-based system can be guaranteed completely secure. Customers should protect their account credentials and contact us if they suspect unauthorised account activity.
13. Information Retention
We retain personal information only for as long as necessary for lawful business purposes, applicable legal obligations, contractual requirements or legitimate dispute resolution.
Different records may have different retention periods, including financial records, invoices, repair histories, warranty records, customer communications and account information.
Where information is no longer required and no lawful retention reason applies, it should be securely deleted, destroyed or de-identified as appropriate.
14. Your Privacy Rights
Subject to applicable law, you may have rights to:
- Ask whether we hold personal information about you.
- Request access to relevant personal information.
- Request correction of inaccurate or outdated information.
- Request deletion where legally applicable.
- Object to certain processing.
- Withdraw consent where processing depends on consent.
- Raise a complaint with the Information Regulator.
We may need to verify your identity before responding to a request involving personal information.
Certain requests may be limited by lawful recordkeeping duties or other applicable exceptions.
16. Children's Personal Information
Our products and services are generally intended for customers able to enter into the relevant agreements.
Where personal information relating to children is processed, we will seek to comply with applicable legal requirements.
17. Third-Party Websites
Our website may link to external websites, including suppliers, manufacturers and payment providers.
These third parties may maintain their own privacy policies and practices. Customers should review those policies when using external services.
18. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, systems, business practices or legal obligations.
Material changes will be communicated where required by applicable law.
The effective date displayed on this page indicates when the current version took effect.
19. Privacy Enquiries
For privacy questions, requests concerning personal information or concerns about our handling of data, please contact MKTECHSUPPORT.
Email: info@mktechsupport.co.za
Website: Contact MKTECHSUPPORT
You may also contact the South African Information Regulator through its official communication channels.